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The Computer Fixer
3944 Chestnut Street
Philadelphia, PA 19104
Uber
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Apple Service Provider
Get Your Computer Fixed!
Projects
Business Solutions
Home Office
Technology
University Printer Repair
Apple Service Provider
Apple Authorized Service Provider
Apple Authorized Service Provider Repairs provided to all customers including students, faculty and university departments, businesses, residents, and government are welcome. Repairs for manufacturer's limited warranty; original parts are replaced during repair. Technicians are certified for Mac's and qualified to process repairs for iPads. Our repair facility's location is on campus within walking distance of Drexel University and The University of Pennsylvania. Value Add Services including out of waranty repairs, data recovery and hardware upgrades. Read More Value Added Service.
Out of Warranty Repairs
If your hardware fails after warenty coverage has expired or suffers an accident, the Computer Fixer can provide service to get your laptop or device working again.
Data Transfer and Recovery Services
The Computer Fixer can transfer your data to a new system or to another storage device, or recover data from a failing hard drive. With Ship In and Carry In service to our on campus locations, your service and repair can be completed quickly.
Hardware Upgrades
The Computer Fixer can upgrades your Apple product in order to get better performance and/or increased storage capacity (memory modules, hard drives, etc). AppleCare Protection Plan and extended warranties are also available. Get an Apple extended service agreement covering products for up to three years from the original purchase date (two years for some products). We also provide onsite repair services at your location. Apple covers onsite travel (where applicable) for non-accidental damage hardware repair services on desktop computers covered by the AppleCare Protection Plan.
Onsite Installations, Integration & Product Refreshes
The Computer Fixer provides installations; moves, adds and changes to Apple products. The Computer Fixer performs hardware, software and system installations on location. We provide ongoing training and consulting to our clients, helping them get the most out of their Apple technology over the long haul. We help clients plan for new hardware, software upgrades, network setup and data backup strategies. We perform any needed connections and software installations to ensure Apple products work seamlessly with either another Apple product or third party products at homes, businesses and educational institutions.
Get it FIxed, TODAY!
Contact the Computer Fixer to schedule your repair, or bring it in to one of our convenient campus locations.
Computer Repair
The Computer Fixer for Business
If you can't afford the luxury of downtime; call us before the party begins. So when your PCs, Macs, laptops, servers, printers, networks or peripherals need repair, call The Computer Fixer. We offer on-site business computer repair services, carry in and ship in services to extend the life of your equipment and keep your business running smoothly.
Repair Option
On-site computer repair
The Computer Fixer services 8 hours per day 5 days a week from 8:30 AM to 5 PM. Our on-site technical team supports hardware including desktops, laptops, servers, networks, printers and other devices.
Carry in
With our carry in support, your employees and associates can access repair service directly at our service center. We can expedite immediate service requests with our highly trained support technicians who will diagnose and resolve hardware and software issues on demand.
Ship in
We provide a wide variety of ship in services in our service center located on Drexel University's campus. One of our services is our Data Recovery. We also provide ship in repair for devices such as printers and desktop-related devices. Send your laptop to us from anywhere. Need a box? We will ship one to you at no charge.
Flexible service plans to fit your needs and budget
Need the peace of mind that comes with a computer repair contract? The Computer Fixer offers service plans to fit your service needs and budget.
Retainer Contract
Priority service, Hourly discounts.
4 Year new computer warranty
Saves time and money. We deal with the manufacturer, not you.
Blended
Customized programs, Service reliability.
Info
Computer setup
Need to set up new servers, networks or computers for your employees? We can do it. Set up computers for your employees and remote personnel anywhere in the Philadelphia area. Install and configure servers. Set up VPNs, internet connections, and wireless networks. Install and configure printers, PDAs, and other peripheral devices. Train employees.
Parts Ordering and Shipping
The Computer Fixer takes responsibility for ordering the correct parts, receiving and then returning broken or unused parts to the manufacturer, the customer has no liability. We extend the warranty on most parts by 2X's.
Solutions for Manufacturers, Business & Universities
We can gear up fast and be ready for action, let us support your technology installations in Philadelphia The Computer Fixer provides deployment & support solutions for hardware manufacturers, software publishers, retailers, universities and colleges, healthcare providers, and other major public/private organizations. With more than 50 engineers, technicians, project managers and support personnel, we can install and service virtually any type of hardware, software and networked device on a 50 mile radius of Philadelphia area basis:
Personal computers and MAC's
Residential networking
Home offices & remote connectivity
Campus support for students, staff, departments
Internet connectivity
Laser printing equipment
Residential Computers & Home Networks
The Computer Fixer provides field customer support for all types of personal computers, MAC's, printers, flat-screen monitors, home networks, and more.
We typically contract directly with manufacturers, businesses and universities to provide a 50 mile radius of Philadelphia area installation, warranty support, parts replacement and repair services including on-site repair and ship in services.
We deliver support for your customers and end users and an efficient, repair management process for your organization.
When your customer calls into your help line, you dispatch the call to us and we take over. We will call the customer, schedule the appointment, and perform diagnostics and repair including parts ordering, scheduling, and completing the repair process.
With our Internet-based service request system, you gain access to status details on jobs that are in progress and which jobs are successfully completed.
We can also develop custom reports to ensure that you have the exact data you need.
A single point of contact and accountability
The Computer Fixer assigns a single point of contact and accountability - even for multi-vendor projects. We deliver end-to-end service so that you can focus on other issues in your organization. Our service includes:
Multi-vendor project management
50 mile radius of Philadelphia area installation service
Logistics management including shipping and warehousing
Scheduling
End-user training and support
Maintenance, upgrades, repair and warranty services
Communicating with Project Management
Benefits
"One stop shopping" for your IT requirements
Why try to manage multiple vendors, contracts and travel fees? Consolidate your IT requirements with a reliable, cost-effective expertise - The Computer Fixer.
Quality localized service in Philadelphia
Why choose The Computer Fixer for your next technology project?
Experience, variety of skills and certifications
Fully automated scheduling management
Fast response time for service requests
Dedicated account managers
Manufacturer / product neutral - we're not in the business of selling products
Committed to customer satisfaction
Each customer receives a satisfaction survey via email upon completion of the service request
Our organization proudly maintains a customer satisfaction rate of 98.00%
All Computer Fixers maintain positive customer satisfaction
Average rating is 4.0 out of 5.0 stars
On-time service rate: 96.00%
Warranty return rate: less than 2.0%
Same or next-day appointment rate: 98.00%
On-time resolution rate: 98.00%
Business Solutions
Business Service Plans
Whether your business has 2 or 25 computers, The Computer Fixer offers affordable service plans. We are known for our flexible, well-designed service plans to support the technology in your company. From setting up VPN services for securing your office network, to utilizing the latest data recovery techniques to restore your important files and information, call The Computer Fixer today for all of your technology needs.
Request service as you need it
To minimize any fixed costs, just call us when you need us we'll send an experienced, certified, Computer Fixer to your office as quickly as possible, usually within one business day. In our "as you need it" plan, you'll only pay for the service you receive. One hour minimum: no travel fees. ($125)
Contact us now!
We would be delighted to learn more about your business and share how The Computer Fixer can keep your company up and running at a price you can afford. Please call us at 215-387-5900 or click the button below to send an email.
Retainer Agreement
If you're looking for computer support at a discounted cost, our retainer agreements provide the ability to purchase 10 hours or more and receive a substantial discount of up to 20% on labor charges ($100.00). Our business customers that have subscribed to a retainer agreement automatically receive priority service when requesting service.
Laser printer service plan
Printer maintenance kit plan: Ongoing printer maintenance services with next-day emergency service in the event that the printer is malfunctioning. For as little as a dollar a day (plus parts) we will schedule regular checkups and cleaning.
Project management
Deployment support: For planning, installation and support of a new technology installation.
Microsoft Network Administration
The Computer Fixer acts as your network system administrator. We check your error logs, updates, add & change users. Your data backup will be checked every time we visit. Perform a checklist of duties. Schedule weekly or monthly depending on your needs.
Home and Home Office Computer Repair
Computer repair and services you can trust
The Computer Fixer will schedule an experienced technician now!
We are proud to be one of the lowest advertised priced Philadelphia computer repair services. We offer the best pricing and the fastest service ... next day response in the Philadelphia area. ($100 flat fee for labor plus cost of parts *Computer may require shop service and minimum fee of $50 applies)
Computer Repair is what we do best. We don't charge for travel or parking.
Computer Fixer is a call or click away! One minute, your computer seemed fine. Then something happened ... or maybe your computer has been slowing down, crashing, or misbehaving for some time. Either way, we offer a hassle-free service to fix your computer and prevent future problems, too.
Get help today or tomorrow.
We have experienced, trained, certified, and carefully-selected computer fixer technicians across the Philadelphia area, and we'll send the best-qualified Computer Fixer to your home as quickly as possible next day response in most areas. We also offer an expedited service option to help you right now!
On-site service
If your computer is in really rough shape, you or your Computer Fixer can carry-in to our service center located on Drexel University's Campus for further diagnostics, keeping the costs to a minimum. When you call or submit a service request online, we will send a technician to repair your computer and let you get back to computing! Your Computer Fixer will:
Diagnose the problems you're experiencing
Remove spyware, malware and viruses
Upgrade your security to prevent future attacks
Fix your Internet connection, firewall, or home network
Resolve any software conflicts
Make sure your peripherals are all connected and configured properly - printers, PDAs, cameras and more
Clean any parts that may be causing trouble
Install new parts should you need them
Cost-effective hardware support for IT
The Computer Fixer, a vendor to The University of Pennsylvania, Drexel University, Cabrini and Neumann Colleges, Philadelphia University, University of the Arts and the University of the Sciences, is theleading provider of higher education hardware support for information technology services in Philadelphia. We offer hardware support programs for:
University customers in centralized or distributed campus environments
Mobile workforces: home office and "on-the-go"
Universities and colleges in the Philadelphia area
Teaching hospitals; Drexel College of Medicine, UPENN School of Medicine
All university customers at our Local service center for carry in and ship in repairs
University students, employees, schools and departments
Anybody with a new computer We process your manufacturer's warranty repair - We save you time and money
The Computer Fixer will do everything for you; communicate with manufacturer's technical support, order, receive and ship parts, and perform the repair. You just contact The Computer Fixer, we do the rest!
Increase productivity & minimize costs
The Computer Fixer understands the need to reduce costs while providing trouble free hardware support to keep your PC's, Mac's and laser printers up and running. That's why we provide services in a single source model. Simplify your service needs. Our services include:
Hardware maintenance and support
New computer installation, software installation, and manufacturer warranty support for Apple, Dell, IBM/Lenovo and Sony
Remote offices and "on-the-go" mobile users
On demand services; moves, rollouts, data recovery and backup, preventative maintenance and other resource-intensive projects
Laser printer repair
We are accountable
When you choose a technology partner, one of your challenges is accountability.
With hundreds or even thousands of end-users and devices, your management team is likely under more pressure than ever to control unexpected technology costs while maintaining uptime and service availability for your staff - both in-house and in the field - around the Philadelphia area.
We offer a single point of contact and accountability, even for multi-vendor projects.
The Computer Fixer delivers service that starts with planning and ends with reporting so that you can focus on other issues.
University Printer Repair and Service
Nothing can stop productivity in an office more than a laser printer that just doesn't work right.
Accounts Receivable can't get invoices printed out and reports can't be printed for the boss.
The best way to keep a printer in working order for the longest period of time is to properly replace the maintenance kit on a regular basis.
We offer a service plan to keep your laser printers up and running.
Printer Service Plan
Under this service plan, The Computer Fixer will clean and maintain your laser printer(s) on a regular basis. Our printer technicians are trained in printer repair and will schedule the appointments at your convenience. In addition to the maintenance kit replacement, we also perform the following tasks:
Checklist
Our technicians work through a checklist to ensure that your printer is in good working order. Should there be problems, we'll bring them to your attention so that you can address them prior to having the printer break down on you.
Cleaning
We will also vacuum the printer for you. This ensures that you get continue to get the highest quality copies without smudges or smears.
Costs
For less than a dollar a day plus cost of a kit.
Benefits for your business
We will schedule and respond within the next-day.
You will receive service from a certified technician who can maintain and care for your printer.
Reduce the risk for unexpected breakdowns.
Because our technicians run through our checklist, we can oftentimes find those issues before the break occurs.
Q&A
Is this available anytime?
This plan is available from Monday through Friday from 9am to 5pm.
What's a maintenance kit and why does my printer need one?
Maintenance kits are parts within your printer. Your laser printer counts your copies and monitors usage to let you know when you need maintenance. Kits usually include the paper pick up rollers, paper feed/separation rollers, transfer rollers and the fuser assembly.
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General Info
Payment Types
All Major Cards
Visa
MasterCard
American Express
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Hours
Monday:
8:30am - 7:00pm
Tuesday:
8:30am - 7:00pm
Wednesday:
8:30am - 7:00pm
Thursday:
8:30am - 7:00pm
Friday:
8:30am - 7:00pm
Saturday:
10:00am - 4:00pm
Sunday:
-
About Us
Our service Center is in the Korman Center (lower level). The Korman Center can be found behind the Drexel Dragon statue at 33rd and Market Streets